Shipping Info

**PLEASE NOTE: If you are charged duplicate shipping costs, please email us on hello@rubyolive.com.au and we will refund the duplicate charge**

We currently use Australia Post and DHL for Australian and International shipping. All deliveries are recorded.

Shipping - Within Australia

Service: National Standard Delivery - Within Australia
Delivery time: 1-7 Business Days*
Standard Freight Cost: $30 AUD Standard Shipping
Express Freight Cost: $40 AUD Express Shipping/Courier

*Estimated delivery time is based on location. For example Rural WA may take 2-3 days longer than capital cities.

Shipping - New Zealand, US & Canada

Service: Standard International Delivery 
Delivery time: 7-26 Business Days*
Freight Cost: $30 AUD Standard Shipping 
Freight Cost: $50 AUD Heavy Goods Shipping 

*Estimated delivery time only. The freight company is responsible for delivery times.

Shipping - Rest Of World

Service: Standard International Delivery
Delivery time: Dependant on destination*
Shipping Tier 1 (Orders up to $1000 AUD): $40 AUD Standard Shipping
Shipping Tier 2 (Orders $1000 - $2000 AUD): $65 AUD Standard Shipping
Shipping Tier 3 (Orders $2000 - $4000 AUD): $100 AUD Standard Shipping
Shipping Tier 4: (Orders $4000 AUD and above): $150 AUD Standard Shipping

*Please get in contact with us on hello@rubyolive.com.au for an accurate estimated delivery time

ORDER PROCESSING

You will receive an order confirmation email and invoice via email once your order has been received.   

We do our best to process and dispatch all orders within 1-3 business days from confirmation of your payment authorisation.  We will email you if we can foresee any delays. We aim to dispatch orders placed before 9am, on the same business day where possible.