Need help?

Need Help?

How do I order in my local currency?

Please select your local currency from the aqua currency selector box in the top right hand corner of the screen. It will be selected to AUD (Australian Dollars) as standard.

What exchange rate do you use for currency conversion?

Our exchange rate is automatically updated in line with market exchange rates. We do not have any control over the currency conversion value - it will simply update in line with our AUD RRPs.

Is it safe and secure to order from you over the Internet?

Ordering online with RUBY OLIVE is just as safe as using your credit or debit card over the counter in a shop. Our website is completely secure and encrypted.

Does the price listed include GST?

All products bought on the Ruby Olive wholesale website will include GST at the checkout.

What do I do if the goods I ordered haven't arrived?

If you haven't received your goods within the specified time of delivery requested at time of order (ie: registered post or express post) please e-mail happymail@rubyolive.com

What should I do if I have problems placing my order?

Please don't hesitate to contact us via email to happymail@rubyolive.com or phone (07) 3112 7669

How accurate are the product images on the site?

The images that represent each product are as accurate as possible and we aim to have numerous images for each product.

Some colours may vary slightly due to computer image quality.

How accurate are the measurements listed on your product pages?

We do our best to ensure measurements and diameters are as accurate as possible.

Do you share my personal information?

No, your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the Privacy Policy Page for details.

How do I get you to stop emailing me your newsletter?

All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

How can I pay for my order?

We accept payment using PayPal, bank transfer and credit card. All payment details can be found in our Wholesale Information Pack. Credit card can be used via our secure checkout portal and PayPal (without having a PayPal account). If you have problems placing an order online, you can place an order over the phone using a credit card. We do not accept cheques, cash or money orders.

What should I do if my goods were damaged in transit?

If your goods are damaged when you receive them, please contact us straight away and we will replace your order where possible. Please email the team at happymail@rubyolive.com

What should I do if some of my order is missing?

Please contact us straight away, email the team at happymail@rubyolive.com

What should I do if you've sent me the wrong goods?

Please contact us straight away and we’ll sort out the mistake quick smart, please email the team at happymail@rubyolive.com