Your jewels will be considered faulty if they are received damaged, or they break within 6 months of purchase. Jewels damaged as a result of wear and tear are not considered to be faulty. We will gladly repair or exchange faulty items. If the product cannot be replaced or repaired we will offer a refund or exchange. Just send us a quick email outlining the fault including an image and confirmation of customer's purchase date and we will either replace it straight away or repair it. If you have any questions about our returns policy, please contact us.
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace the exact same item and we will pay the delivery cost.
Send your items to:RUBY OLIVE Returns Department
PO BOX 1694 Carindale
Brisbane QLD 4152 Australia