You will receive an order confirmation email via email once your order has been received.
We do our best to process and dispatch all orders within 1-3 business days from confirmation of your payment authorisation. We despatch orders on Mondays, Tuesdays and Thursday. Orders placed before 9am on our shipping days will be despatched that same day.
Ruby Olive products have been designed and handmade by clever artisans. They are certainly very hardwearing but you still need to look after your new little treasures. You may notice small inconsistencies in colour and shape between styles but we consider this to be part of their unique beauty. It's recommended that you keep your Ruby Olive products clean and dry particularly if wood as water, perfume, hair spray and moisturiser can sometimes cause them to discolour and rub off onto other fabrics. To bring your jewellery back to life you can use a small dab of natural bees wax or polish to buff wood items and a vegetable based oil for resin items.
We use metal components which are nickel free and we support environmentally sustainable wood and shell products.
Our resin products are all hand poured and hand made by specialist artisans making each piece unique. Resin is a beautiful material that is smooth, light and very wearable. Resin is very hard wearing (unless dropped onto a hard surface such as concrete) and is able to be easily polished up to look almost brand new.
We aim to use sustainably sourced raw materials where possible and some of the raw materials we are proud to use in our designs include Coconut Shell, Recycled Floorboards and Recycled Wooden Builders Palettes.